Returns & Refunds

Right of Withdrawal (EU Consumers)

As an EU customer, you have the right to cancel your order within 14 days of receiving your item, without giving any reason.

  • To exercise this right, you must notify us in writing (email) within 14 days of delivery.
  • You then have another 14 days to return the item to us.
  • We will refund your payment (including the original standard shipping cost) within 14 days of receiving the returned goods, using the same payment method you used for the order.

Return shipping costs are the responsibility of the customer, unless the item was damaged or incorrect on arrival.

Exceptions & Limitations

Because our items are hand-made from natural materials, please note:

  1. Wood Variations
    • Products made from natural wood will differ slightly in colour, grain, knots, or texture from photos.
      These natural variations are not considered defects and are not grounds for a free return.
    • Hairline cracks and or warping is possible
      With changes in humidity, wood will expand and contract which can lead to small cracks and/or warping. While we take the best care possible, not everything can be prevented and these small defects are part of the product. In case of uncertainty please contact us with photo proof and we’ll discuss replacement options.
  2. Custom Orders / Personalised Items
    • Items made to your specific request (e.g. personalised engravings, custom sizes) are excluded from the right of withdrawal under EU law. These cannot be returned or refunded unless defective.
  3. Gift card and digital / downloaded products
  4. Condition of Returns
    • Items must be returned in original condition, carefully packaged to avoid damage in transit.
    • Any loss in value due to improper handling may be deducted from the refund.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately with photos. We will arrange either:

  • A replacement at no extra cost, or
  • A full refund, including return shipping costs.

How to Initiate a Return

  1. Contact us at info(at)workingwithwood . eu with your proof of purchase (order or invoice number) and reason for return.
  2. We will provide you with the return address and instructions.
  3. Package the item securely and send it back within 14 days.
  4. In case of Damaged or incorrect items please scan the ticket of shipping costs and provide by email, to include in the full refund.

Summary

  • 14-day returns for non-custom items.
  • Customer pays return shipping unless faulty.
  • Handmade = natural variations expected, not defects.
  • Custom or personalized items = no returns unless faulty.

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